The Customer
An OEM specializing in construction, agricultural, forestry, ground maintenance, and industrial vehicle equipment.
Driving Production Out: How We Stepped In
Unable to develop an error-proof assembly process to prevent part failure, the customer turned to WCI for assistance to meet a large field replacement program, as well as ongoing production needs.
Background and Situation
The customer was experiencing zero hour part failures—failures prior to arriving to customer or immediately upon first use. They needed a replacement program along with improved quality control for ongoing production.
- Fan drives failing at a high rate
- Struggled to diagnose the origin of the issue
- Lack of data creating blind spots in their operations
- Explosive demand driven by high service requirement
- Additional assembly source required to increase production capacity
WCI Solutions
By engaging collaboratively with our customer, we engineered and implemented a new assembly process, solving both quality and capacity challenges.
- Simplified communication to single point of contact for OEM
- Utilized in-house PLC programming capabilities with custom torque tools to ensure controlled process and quality
- Paired state-of-the-art technology with unique, serialized barcodes to capture critical data, including press force, distance and torque
- Integrated innovative assembly line design leveraging customer quality and engineering partnerships
CASE STUDY RESULTS
Standout Achievements
Our PLC-driven solutions eliminated part failures from day one and paved the way for a full transition of production and service to WCI within 18 months.
